A fresh approach to racket restringing

[willis]

I am at present trying to get a racket restringing service of the ground in my home county of Herts.I was interested in asking what players look for when it comes to restringing there rackets.Because I have strung my own and customers players rackets for 15 years now i would like to take a fresh approach to the this job, finding new ideas to improve my services.And find out whats it like on the other side of the fence as a customer.Players Experiences ? what would you look for first from a restringing service? Thanks for you feedback

[badrad]

Pick up and delivery.
Timely service (ie. same day or next day service).
Recommendations for tensions, strings etc.
Replacement grips and wraps.
Damaged Racquet repair service.
String garantees - repairs for free.
On-site tournament support.
Lower prices compared to established shops.
Experienced stringer (not just any high school kid off the streets).

[gwhite]

I tend to be set in the strings that I like since I started using my current string type about four years ago. I would like a stringer to be co-operative in service and get my racket back when I need it. Give good string tension and recommendations.

[rachyuk]

A quick turnaround, with a smile always goes down well in my book.

[pkho]

I would think that service above and beyond expectations.

E.g. if the customer was just expecting you to restring his/her racquet. Go beyond by asking and suggesting additional stuff. (E.g. oh, you got a Yonex Ti-10, I've heard that string xxx at tension yyy is good for this racquet esp. in doubles, etc.)

Obviously you need to meet expectations first. No point in providing extras if you can't meet basic expectations.

[willis]

i was thinking of adding a postage service for the far away customer.But would people put their rackets in the post?? A few internet stringers operate this service.
WOULD YOU

[badrad]

In larger cities, it would be hard to see anyone sending a racquet away for stringing. I guess in remote areas, there would be customers that want a good reliable stringing service. Personally, if I wasn't a stringer, I would locate someone I trusted and make the effort to get them to string it. However, final cost would also be a determining factor whether I would use their service.

[rachyuk]

You can get some fantastic 'light as air' products now to package things to protect them.

If I was remote and had to send a racket, I would use specialized packaging and pay the insurance...Royal mail have a good website with all this type of info.

You can buy rackets from the internet? How are they packaged up? Has anyone ordered a racket online and received in special packaging?...

[Lyphane]

Hi Rach, sorry I'm a couple of years late responding. In answer to your question, no, I haven't.

[Phil McBride]

I would think that service above and beyond expectations.

E.g. if the customer was just expecting you to restring his/her racquet. Go beyond by asking and suggesting additional stuff. (E.g. oh, you got a Yonex Ti-10, I've heard that string xxx at tension yyy is good for this racquet esp. in doubles, etc.)

Obviously you need to meet expectations first. No point in providing extras if you can't meet basic expectations.

Quite irrelevant since different people like different tensions and different tensions work differently for everyone, so you can't really relate a tension to a racket but the suggestion of a medium tension sice the average for most people is about 21-23lbs, of course there are people who play 30lbs and some who play 18lbs but the established mean is around the 22lbs mark.

how can you suggest a certain tension is good for doubles and another not?

I would like a stringer who uses natural gut, few and far between in this day and age and doesn't charge very high prices for it, grommet replacement is a good idea since most people have a few split ones in their racket.

Pricing is irrelevant, if you do a good job people will come back to you. Be pleasant and give good turnaround times on rackets is always a winner.


WHOOPS, noticed the date and just added. How did the venture go?

[Lyphane]

ahaha .